OGUEKE DIVINEWILL

Provided comprehensive executive and operational support, enhancing efficiency, communication, and public relations for senior leadership.

• Managed executive calendars and coordinated over 30 complex internal and external meetings across multiple time zones using Calendly, ensuring seamless scheduling.
• Arranged all travel logistics, including flights, hotels, and ground transportation, for over 20 senior leaders, optimizing their schedules and reducing administrative burden.
• Developed and implemented legally compliant, cost-effective office procedures, significantly improving operational efficiency and resource management.
• Prepared and disseminated over 200 detailed reports for executives from monthly committee meetings, enhancing global communication flow and decision-making.
• Served as the primary public relations front-line, proactively managing external communications to boost organizational credibility and stakeholder trust.

Drove significant sales pipeline growth by setting over 10,000 appointments and cultivating strong customer relationships.

• Successfully set over 10,000 high-quality appointments within one year, directly contributing to increased sales opportunities and revenue potential.
• Initiated high-volume outbound sales calls to prospective clients, consistently exceeding appointment setting targets through effective communication and follow-up.
• Collaborated closely with sales representatives to optimize appointment quality, leading to higher conversion rates and improved team performance.
• Maintained meticulous records of customer interactions and contact information in CRM, ensuring data accuracy and efficient lead management.

Managed high-volume customer interactions, drove product upsells, and enhanced client satisfaction through proactive engagement and effective problem resolution.

• Managed high-volume inbound and outbound calls, effectively communicating and promoting services to potential and existing clients.
• Achieved consistent upsells by proactively engaging existing customers, identifying additional needs, and recommending suitable products and services.
• Maintained accurate records of over 1,000 customer interactions in CRM software, ensuring efficient lead tracking and follow-up actions.
• Scheduled appointments and property viewings for interested prospects, ensuring a positive and comfortable experience throughout the process.
• Continuously updated knowledge of real estate market trends and regulations to engage in informed conversations with potential clients and provide accurate information.

Managed customer onboarding and retention, ensuring product understanding and tailoring strategies to enhance satisfaction and drive product utilization.

• Guided new customers through a comprehensive onboarding process, ensuring seamless product adoption and initial success.
• Served as the primary point of contact for clients, building strong relationships and providing tailored solutions to meet individual customer goals.
• Proactively identified and mitigated potential customer issues, preventing escalations and maintaining high levels of satisfaction.
• Developed and implemented strategies to improve customer satisfaction and retention by encouraging full product utilization.

Consistently exceeded departmental goals by managing customer interactions, scheduling appointments, and providing exemplary service in a remote environment.

• Outperformed all departmental goals, including average hold time, calls per day, and call waiting metrics.
• Efficiently scheduled appointments and property viewings, ensuring a positive and comfortable experience for all prospects.
• Achieved consistently high quality scores for performance and customer satisfaction, reflecting exceptional service delivery.
• Provided accurate account management and proactive follow-up, addressing customer needs comprehensively and resolving issues effectively.

Managed high-volume customer interactions, optimized lead tracking, and implemented feedback-driven process changes to exceed satisfaction goals.

• Maintained accurate records of cold calls and customer interactions in CRM software, optimizing lead tracking and follow-up efficiency.
• Resolved concerns for insurance policyholders promptly and professionally, contributing to enhanced client satisfaction.
• Collected customer feedback from an average of 1,000 customers annually, informing process improvements that exceeded satisfaction goals.
• Consistently met monthly targets for lead generation and call volume, contributing directly to sales pipeline growth.
• Participated in corporate training programs, reducing average call response times and improving overall caller concern resolution.